Privacy Policy

1. Information We Collect

1.1 Personal Information

When you book a taxi or contact us, we may collect the following personal information:

• Contact Details: Name, phone number, email address, and postal address
• Booking Information: Pickup and drop-off locations, travel dates and times, number of passengers
• Payment Information: Payment method details (processed securely through payment gateways)
• Identification: Government-issued ID when required for verification

1.2 Automatically Collected Information

We may automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website addresses
• Location data (with your permission)

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process and fulfill your taxi bookings, confirm reservations, and coordinate with drivers
• Communication: To send booking confirmations, updates, and respond to your inquiries
• Payment Processing: To process payments and handle billing
• Customer Support: To provide customer service and resolve issues
• Service Improvement: To analyze usage patterns and improve our services
• Legal Compliance: To comply with legal obligations and regulations
• Marketing: To send promotional offers and updates (with your consent)

3. Data Storage and Security

3.1 Data Storage

Your personal information is stored securely on our servers and is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

3.2 Security Measures

We implement appropriate technical and organizational security measures to protect your data:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage with access controls
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis
• Secure payment processing through certified payment gateways

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our business (payment processors, SMS/email services, analytics)
• Drivers: With assigned drivers to facilitate your booking (name, phone number, pickup location)
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Booking Data

5.1 Booking Information

When you make a booking, we collect and store:

• Booking details (date, time, locations, vehicle type)
• Passenger information
• Payment transaction records
• Driver assignment and trip completion status

5.2 Booking History

We maintain records of your booking history to:

• Provide booking confirmations and receipts
• Handle customer service inquiries
• Improve service quality
• Comply with legal and tax requirements

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Objection: Object to processing of your data for marketing purposes
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at vedanshitaxigroups@gmail.com or call +91 90243 85455.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: vedanshitaxigroups@gmail.com
• Phone: +91 90243 85455
• Address: 1/162 housing board colony Pratap Nagar Udaipur Rajasthan